Shipping Policy

•Processing Time

• Orders are processed within 1–2 business days (excluding weekends and public holidays).
• You will receive a confirmation email once your order has been shipped.

•Shipping Fees

• Standard shipping fee: AED 20.
• Free shipping on orders above AED 200.

•Delivery Areas

• We deliver across all Emirates in the UAE.
• Some remote areas may have limited delivery options or require extra charge & time.
• Please ensure you provide the correct contact number for courier coordination.

•Order Tracking

• Once your order has shipped, you will receive a tracking number by Email.

•Delays

• Delivery times are estimates and may be delayed due to factors beyond our control (e.g., weather, courier delays, public holidays).

•Incorrect Address / Failed Delivery

• Please ensure your shipping details are accurate.

• If order returned due to incorrect details or failed attempts, delivery may take longer than usual.

•Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours at [lilacart25.ae@gmail.com] with photos.
• Lost packages will be investigated with the courier; replacement or refund will be arranged if confirmed.